Our cases
Culver City Hospital, Acute Care HospitalSouthern California
Home to the Southern California Hospital Heart Institute, this Acute Care Hospital serving West Los Angeles provides 24-hour medical service and expanded from 82 beds to the current 420.
Before implementing bServed’s system in October 2022, the hospital suffered from critical impediments such as high payor denial rates due to Case Management shortages, low medical necessity review quality. With bServed’s comprehensive Inpatient Utilization Management Program, the result is that the hospital’s denials rate dropped by 43%. The facility has been able to identify gaps in the patient care continuum and have decreased the average length of stay by 1 day.
Taylor Regional Hospital (TRH), in CampbellsvilleKentucky
A 90-bed facility which includes services from an ED to obstetrics, orthopedics, and cancer treatment.
Experiencing low admission and high payor denial rates without an Emergency Department Utilization Program the facility implemented bServed UM in October 2022.
The hospital now has increased its admission rate by 30%. And payor denials have dropped by 40%.
Eastland Memorial HospitalTexas
Eastland Memorial Hospital, located in the county seat of Eastland, Texas, is the only hospital servicing the more than 18,000 area residents. The hospital provides a variety of care including acute care, a cardiac rehabilitation center, surgical and medical services, specialty clinics, and a Level IV Trauma Center Emergency Department.
Eastland Memorial has continued to provide a wide range of quality medical and health services since 1953 when they began a mission to lay aside social, racial, and religious differences in offering medical care to their community.
The rate of payors denials began to creep up over the past years, and the hospital experienced low admission rates, which had led to decreased revenue. Since bServed was implemented in August 2022, admission rates have gone up by a markable 68%.
Other improvements quickly followed as bServed’s comprehensive Emergency Department Utilization Management program took effect. Denials by payors decreased by 36%, and hospital readmissions decreased by 23%. The additional revenue these changes generated has allowed for improved care for all patients, and particularly for those with chronic health conditions. The hospital is now experiencing a steady growth in admission rates.
