Every bServed engagement begins with a pre-implementation analysis confirming positive ROI before going live. These are the results from our hospital partners.
Hospital engagements across the nation. Each one measured, verified, and documented.
bServed deployed hospital-wide UM and a parallel Behavioral Health program simultaneously — recovering $790,000 in cash, with $994,000 in additional identified opportunity, achieving a 10X verified ROI.
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A 90-bed community hospital with no prior ED Utilization Management program. bServed built the program from scratch — increasing admission rates by 30% and cutting denials by 40% from a standing start.
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A 420-bed acute care facility serving West Los Angeles — home to the Southern California Hospital Heart Institute — achieved a 43% denial reduction and decreased average length of stay by one full day.
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Rising denials, unstable authorizations, and incorrect level-of-care placements were corrected across four concurrent workstreams — with over 85% of all recovered cash existing only because bServed fixed the underlying process.
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Facing overutilization of Observation level of care from inconsistent daily review, bServed implemented a structured UM workflow — daily medical necessity validation, payor reconciliation, and accurate level-of-care assignment — reducing concurrent denials by 40%.
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