Our cases
Providence Little Company of Mary Medical CenterSouthern California
A community-focused Providence medical center serving San Pedro and the greater South Bay area. The hospital provides 24/7 emergency care, advanced cardiac services, surgical care, women’s health, and comprehensive inpatient support. Known for strong patient outcomes and seamless integration within the Providence Southern California network.
Providence Little Company of Mary faced a breakdown that began in the Emergency Department but was silently allowing missed admissions, creating denials, downgraded stays, and lost revenue despite best efforts using traditional admission steps. Early decisions were not consistently aligned with payor requirements, supported with strong medical necessity clinical indicators, and authorizations were not always secured in time, which exposed the hospital to denials, downgraded stays, and lost reimbursement.
Hennepin Healthcare Utilization Management SuccessHennepin County Medical Center
Hennepin Healthcare partnered with bServed to fix rising denials, unstable authorizations, and incorrect level of care placement. Prior to bServed, large portions of payable cases were being denied due to missed authorizations, poor documentation alignment, and delayed payer communication. ;
Within the first review cycle, over 85% of all recovered cash existed because bServed corrected the process. These accounts would have remained unpaid under the previous workflow. ;
This result positioned Hennepin Healthcare to immediately reduce financial exposure and protect revenue in real time.;
Culver City Hospital, Acute Care HospitalSouthern California
Home to the Southern California Hospital Heart Institute, this Acute Care Hospital serving West Los Angeles provides 24-hour medical service and expanded from 82 beds to the current 420.
Before implementing bServed’s system in October 2022, the hospital suffered from critical impediments such as high payor denial rates due to Case Management shortages, low medical necessity review quality. With bServed’s comprehensive Inpatient Utilization Management Program, the result is that the hospital’s denials rate dropped by 43%. The facility has been able to identify gaps in the patient care continuum and have decreased the average length of stay by 1 day.
Taylor Regional Hospital (TRH), in CampbellsvilleKentucky
A 90-bed facility which includes services from an ED to obstetrics, orthopedics, and cancer treatment.
Experiencing low admission and high payor denial rates without an Emergency Department Utilization Program the facility implemented bServed UM in October 2022.
The hospital now has increased its admission rate by 30%. And payor denials have dropped by 40%.
